Shipping policy
Last updated: November 13, 2026
Shipping destinations
Oddhaha offers worldwide shipping, subject to carrier availability at your delivery address.
If we are unable to deliver to your address, we will contact you to discuss available options or arrange a refund for any order we cannot fulfill.
Shipping fees
Our standard shipping rates apply worldwide:
- Orders of US$49.90 or more: Free shipping.
- Orders below US$49.90: US$9.90 shipping fee.
The free-shipping threshold is calculated using the merchandise subtotal after discounts, excluding shipping charges and taxes.
Order processing
Orders are typically processed within 1–4 business days after confirmation, excluding weekends and holidays.
Processing may take longer during holidays, product launches, or periods of high demand. Processing time is separate from the delivery estimates below.
Estimated delivery times
The following estimates begin after your order has been dispatched:
| Destination | Estimated delivery time |
|---|---|
| United States and Canada | 5–9 business days |
| European Union, United Kingdom, Switzerland and Norway | 3–10 business days |
| Australia and New Zealand | 4–12 business days |
| South Korea and Japan | 5–9 business days |
| Hong Kong and Macao | 2–5 business days |
| Southeast Asia | 5–12 business days |
| United Arab Emirates, Saudi Arabia, Kuwait, Qatar and Bahrain | 6–14 business days |
| Other countries and regions | 5–30 business days |
These are estimates, not guaranteed delivery dates. Customs processing, carrier disruptions, severe weather, public holidays, or high shipping volumes may cause delays.
Order tracking
Once your order has shipped, you will receive a shipping confirmation email with your tracking information.
Please allow up to 48 hours for tracking information to become available or update.
If you have trouble tracking your order, contact support@oddhaha.com with your order number.
Incorrect shipping addresses
Please check that your delivery address is complete and accurate before placing your order.
If you notice an error, contact support@oddhaha.com as soon as possible. We will try to update your address before dispatch, but changes cannot be guaranteed once the order has shipped.
Delayed or missing packages
If your shipment is significantly delayed or appears to be lost, contact us with your order number and tracking details. We will work with the carrier to investigate and arrange an appropriate resolution.
If tracking shows that your order was delivered but you cannot find it, please check around your delivery location, with household members or neighbors, and with your building reception or local carrier.
If you still cannot locate the parcel, contact support@oddhaha.com so we can assist.
Customs, duties and taxes
International shipments may be subject to customs processing and applicable import duties or taxes. Any duties or taxes collected by Oddhaha will be shown at checkout.
Customs processing may cause additional delivery delays. If you receive a request for an unexpected customs payment, contact support@oddhaha.com with your order number and the notice so we can help clarify it.
Returns and exchanges
For return eligibility, return shipping costs, exchanges, and refunds, please review our Return and Refund Policy.
Contact
For questions about shipping, tracking, or delivery, contact Oddhaha Customer Care at support@oddhaha.com.
Please include your order number so we can assist you.