Refund policy

Last updated: November 13, 2026

Returns

At Oddhaha, you may request a return within 30 days of receiving your order if you change your mind.

To qualify for a change-of-mind return, items must be unused, unwashed, and in their original condition, with any original tags, packaging, accessories, and included parts. You may reasonably inspect an item to assess its nature and features.

Wearable items must be free from stains, odors, and signs of use. BBQ accessories must not have been used for cooking or serving food. Toys and novelty items must be returned complete and without damage caused by use. Products sold as a set must be returned as a complete set unless we agree otherwise.

After receiving our return instructions, please send the items back within 7 days, unless we agree to an extension or a longer period applies under applicable law. This deadline refers to the date you hand the parcel to the carrier, not the date it reaches us. Keep your proof of shipment and tracking number.

These conditions apply to voluntary change-of-mind returns. They do not limit your rights relating to faulty, damaged, or incorrect items.

How to start a return

Email support@oddhaha.com with your order number, the item you wish to return, and whether you would prefer a refund or exchange. If requesting an exchange, tell us which replacement item or available option you would like.

Please contact us before sending anything back. We will provide return instructions and the correct return address. Do not use the address on the original shipping label unless we specifically instruct you to do so.

Depending on your location, your return may require international shipping. For change-of-mind returns, you are responsible for return shipping costs. We recommend using a tracked shipping service and keeping your shipping receipt until the return is resolved.

Original delivery charges are generally non-refundable under our voluntary return policy, except where applicable law requires otherwise.

If you need to change or cancel an order, contact us as soon as possible. We will try to help, but changes may no longer be possible once processing or shipping has begun. This does not limit any statutory cancellation rights.

Damages and issues

Please inspect your order when it arrives. If an item is defective, damaged, incomplete, or incorrect, email support@oddhaha.com as soon as reasonably possible after discovering the issue.

Include your order number, a description of the problem, and clear photographs where possible.

We will review the issue and provide an appropriate solution, which may include repair, replacement, or a refund. If the issue is our responsibility, we will cover the necessary return shipping and any replacement shipping. Contact us first so we can arrange a shipping label or agree on reimbursement of reasonable shipping costs.

The 30-day change-of-mind return window does not automatically exclude a valid defect claim. Normal wear and tear or damage caused by misuse or improper care are not, by themselves, manufacturing defects.

Exceptions and non-returnable items

Our voluntary change-of-mind return policy does not cover:

Items used beyond reasonable inspection, washed, stained, or showing signs of wear.
BBQ accessories that have been used for cooking or serving food.
Items damaged through misuse, modification, or improper care.
Incomplete sets or items missing included parts or accessories, unless they arrived incomplete.
Requests submitted after the 30-day return window.
Items sent back after the stated return deadline, unless an extension has been agreed.
Items clearly marked as Final Sale before purchase.

These exclusions do not limit applicable statutory cancellation rights or rights relating to faulty, damaged, incomplete, or incorrect goods. A Final Sale label does not override those rights.

Exchanges

To request an exchange, contact us within 30 days of delivery with your order number and your preferred replacement item, design, color, or size, where applicable.

Exchanges are subject to availability, and returned items must meet the return conditions above.

For eligible change-of-mind exchanges, you are responsible for returning the original item. Oddhaha covers standard shipping for the replacement item, including subsequent eligible exchanges on the same order.

Once we receive and inspect your return, we will process an approved exchange within 3–5 business days. Delivery time is additional.

If your preferred replacement is unavailable, we will help you choose an alternative or arrange an eligible refund. Any price difference will be explained and agreed with you before the exchange is processed.

Refunds

We will notify you after receiving and inspecting your return. If approved, we will initiate your refund to your original payment method within 3–5 business days of receiving the returned item.

Your bank or payment provider may require additional time to process and post the refund. If it has not appeared after their stated processing period, contact us so we can help.

If a return does not qualify, we will explain the reason and discuss the next steps with you.

For partial returns involving a multi-item or promotional discount, the discount may be recalculated based on the items you keep. Your refund will reflect the amount originally paid, less the recalculated price of the retained items, subject to applicable law.

This policy does not limit your rights under applicable consumer protection laws. Any mandatory cancellation periods, return deadlines, delivery-charge refunds, or shorter refund deadlines take precedence over our voluntary policy.

Contact

To request a cancellation, start a return, ask about an exchange, or report damaged, incomplete, or incorrect items, contact Oddhaha Customer Care at support@oddhaha.com.

Please include your order number so we can assist you.